Smart Workforce Solutions for Your Business

Alpaca Connect offer comprehensive secondment services for companies seeking to reduce costs while maintaining operational excellence. Our remote teams, based in Malaysia, are fully managed from hiring to compliance.

Customized Workforce Solutions

We connect businesses with top-quality remote talent without the overhead. Our flexible workforce solutions help companies reduce operational costs while maintaining high performance. Whether you need admin support or customer service staff, we provide fully managed personnel from our Malaysia-based offices.

Smart Talent, Smarter Costs

We help clients tap into skilled professionals at a fraction of the cost of hiring locally. Our team handles recruitment, onboarding, payroll, HR, and workspace, all under one roof. You get the people and the performance, without the hassle.

Fully Managed & Compliant

We provide comprehensive workforce management, encompassing employee insurance, statutory compliance, liability coverage, and performance oversight. Our fully managed solution allows you to focus on business growth while we ensure operational excellence and regulatory adherence.

We support a wide range of industries with cost-effective remote staffing and managed workforce solutions.

Our Area of Expertise

Operational Support

Back-office tasks like administrative, clerical, secretarial, supervisory, and HR functions are efficiently managed through outsourcing. This reduces costs and streamlines operations, allowing businesses to focus on core priorities without the burden of handling these processes internally. Flexible solutions ensure each client’s needs are met with quality and reliability.

Customer Engagement

Acting as your trusted helpdesk, the team manages inbound calls, live chats, and email responses with professionalism and empathy. We ensure every customer interaction is smooth and satisfying, helping to build loyalty and positive brand experiences.

Call Monitoring & Quality Assurance

Every call is recorded, reviewed, and reported because quality matters. You’ll have full transparency and confidence that your outreach is effective, professional, and aligned with your brand values.

Qualified Lead & Data Services

No more chasing cold leads. We deliver verified, high-quality databases so your sales team can focus on what really matters: closing deals and growing revenue.

Client Testimonials

“Their telemarketing boosted our customer base faster than expected. Highly recommend!”

– Jason M., Sales Director-

“Their support with HR and admin has been seamless. It saved us time and reduced costs across the board.”

– Li Chen Wei, HR Lead –

“Friendly, efficient, and a true partner to our business.”

– Teresa Wong, SMEs Director –

We Don’t Just Find Leads — We Deliver Results.